Draft · requires owner and qualified legal review
Data Retention and Deletion Policy
Draft notice
Retention periods are not yet approved by the owner or counsel. This draft describes what the software can and cannot do today. It must not be published as a guarantee of deletion timelines.
What customers can request
Through telephone or email support, after identity verification: stop matching, stop WhatsApp, correct personal information, withdraw a profile, or request an erasure review.
What Super Admin erasure review does
After a withdrawal-scoped Support Case and AAL2 Super Admin action, eligible free-text and email can be redacted, matching consent cleared, the profile withdrawn if needed, and WhatsApp stopped at profile level. The WhatsApp number is kept so STOP and suppression remain enforceable.
What is not deleted
Payment attempts, memberships, refunds, Stripe event IDs, disputes, audit logs, previously created match rows, message-delivery facts (including uncertain sends), and STOP records are retained. Previously shared match information cannot be recalled from recipients.
Owner decisions still required
Set numeric retention periods for (1) withdrawn-profile personal fields, (2) WhatsApp numbers after suppression, (3) support-case evidence, and (4) financial records. Until then, administrators must not run an irreversible purge.